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PAS Policy and Procedure Manual (State Specific)

The Policy and Procedure Manual is the heart of all Personal Assistance Agencies as well as the first item State Surveyors want to review.

Our survey proven P&P manual will allow you to take care of your clients, rather than spend your valuable time researching rules and regulations.

P & P Manual Chain of Command


List of Polices with PDF Samples Linked Below

Table of Contents
1.001.1 Definition of Organization
1.001.2 Mission Statement and Philosophy
1.002.1 Services Offered
1.003.1 Service Area
1.004.1 Payment for Services
1.005.1 Hours of Operation
1.006.1 Administrative Control
1.006.2 Ethics Committee
1.006.3 Corporate Compliance Plan
1.006.4 Branch Offices
1.007.1 Annual Agency Evaluation
1.008.1 Annual Evaluation
1.009.1 Admission Criteria
1.010.1 Discharge/Transfer from Service
1.011.1 Contingency Plan
1.011.2 Agency Closure Procedures
1.012.1 Backup Coverage of Services
1.013.1 Business Associate Contract
1.014.1 Anti Fraud Program
1.014.2 Financial Planning
1.015.1 Research Activities/Investigational Studies
1.016.1 Public Disclosure
1.017.1 Financial Records
1.017.2 Financial Planning
1.017.3 Capital Expenditures
1.018.1 Information Management
1.018.2 Services Provided under Contract
1.019.1 Disclosure to Licensing Authority
1.020.1 Change of Ownership/Administrative Control
1.021.1 Plan of Correction
2.001.1 Reasonable Accommodations
2.002.1 Personnel Records
2.002.2 Employment References
2.002.3 Time Records
2.003.1 Selection of Personnel
2.003.2 Classification of Personnel
2.003.3 Volunteers
2.003.4 Ethics
2.003.5 Employee Dress Code
2.004.1 Payday
2.005.1 Orientation & Staff Development
2.006.1 Policy & Procedure Agreement
2.007.1 Performance Evaluation
2.008.1 Employee Discipline
2.009.1 Termination/Separation of Employment
2.010.1 Employee Grievances
2.011.1 Professional Reporting
2.012.1 Drug Testing
2.013.1 Conflict of Interest
3.001.1 Client Conduct, Responsibility & Rights
3.001.2 Non Discrimination
3.002.1 Solicitation/Distribution for Referrals
3.003.1 Clients Complaints & Grievances
3.004.1 Reporting Abuse, Neglect, or Exploitation
3.005.1 Criminal History Checks
3.006.1 Out-of-Hospital Do Not Resuscitate Order
3.007.1 Advanced Directives
3.009.1 Coordination of Client Care
3.010.1 Facilitating Communication
3.011.1 After Hours Care
4.001.1 Security of Clinical Information
4.002.1 Retention of Clinical Records
4.003.1 Timeliness of Entries in Clinical Record
4.003.2 Client Records
4.004.1 Physician Signatures
4.004.2 Physician Delegation
4.004.3 RN Delegation
4.005.1 Abbreviations
4.006.1 Medication Profile
4.007.1 Medication Storage
4.008.1 Medication Reminding
4.009.1 Transporting Client
5.001.1 Billing
5.002.1 Verification of Primary Payor
5.003.1 Staffing Issues
5.004.1 Faxing
5.005.1 Protected Health Information Password/Usernames
5.006.1 Red Flag Rules
6.001.1 In Service Education
6.002.1 Reporting Emergencies in the Home
6.003.1 Clinical Procedures
6.004.1 Service Planning
6.005.1 RN Pronouncement
6.006.1 Client Care Supervision
6.006.2 PAS Supervisor
6.007.1 Personal Care Aides
6.008.1 Homemaker and Companion
7.001.1 Infection/Exposure Control Plan
7.002.1 Universal Body Substance Precautions
7.003.1 Management of Infections/Exposures
7.004.1 Personal Protective Equipment
7.005.1 Hand washing
7.006.1 Aseptic Technique
7.007.1 Respiratory & Tuberculosis Precautions
7.008.1 Tuberculosis Exposure Control Plan
7.009.1 Contaminated Reusable Materials Disposition
7.010.1 Contaminated Waste Disposal
7.011.1 Therapy Bag Techniques
7.012.1 Communication of Hazards to Personnel
7.013.1 Hepatitis B Vaccination
7.014.1 Information & Training
7.015.1 Evaluating & Maintaining Records of infections
7.016.1 Reporting of Communicable Diseases
7.020.1 Record Keeping
7.021.1 Medical Equipment Malfunction
7.022.1 Hazardous Waste Handling & Labeling
7.023.1 OSHA Bloodborne Pathogen Training
7.024.1 Sentinel Event/Incident/Accident Reporting
7.025.1 Agency Personnel Safety / Personal Safety
7.026.1 Agency Personnel Safety/ Unsafe Home Visits
7.027.1 Accidental Exposure
7.028.1 Accidental Prevention
7.029.1 Car Accident Reporting
7.031.1 Emergency Preparedness
8.001.1 Quality Assessment/Performance Plan
8.002.1 Client Satisfaction Survey
8.003.1 Possession of Saline, Certain Vaccines & Dangerous Drugs

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