Connecticut Homemaker-Companion Agency Complete Startup Package

This package is designed for a Connecticut Homemaker-Companion Agency registration through the Department of Consumer Protection. It covers a non-medical agency that employs or contracts with one or more people to provide homemaker or companion services in a consumer's home.

It does not authorize skilled nursing, medication administration, therapy, wound care, or other medical services. A Connecticut Home Health Care Agency or Home Health Aide Agency follows a separate Department of Public Health licensing process.

Connecticut law defines a Homemaker-Companion Agency as a public or private organization that employs one or more persons and provides companion or homemaker services, including a registry that supplies or refers workers to consumers. Companion services are non-medical supervision for safety and well-being. Homemaker services are non-medical supportive services that help maintain a safe and healthy home.

The Connecticut Department of Consumer Protection (DCP) registers and regulates Homemaker-Companion Agencies under Connecticut General Statutes Chapter 400o and the related regulations.

Yes. A Homemaker-Companion Agency must obtain its DCP certificate of registration before engaging in business in Connecticut. One agency registration covers all locations from which the registered agency offers services, but business, zoning, tax, employment, and other local or program requirements may still apply.

Permitted non-medical services include companionship and supervision, cooking, laundry, light housekeeping, organizing, grocery shopping, errands, walks, conversation, recreation, and assistance with personal hygiene and other household activities within the non-medical scope.

The registration does not authorize medical or nursing services, medication or injection administration, blood-pressure assessment, wound care, physical-therapy direction, or the creation of therapeutic diets. Services requiring a licensed health professional must be furnished under the appropriate Connecticut license and scope-of-practice rules.

Connecticut General Statutes § 20-672 currently sets the application fee at $375. Registrations expire annually on October 31, and DCP currently lists a $375 annual renewal fee. State fees are paid separately and should be confirmed before submission.

Yes. DCP advises that a Homemaker-Companion Agency name should not misleadingly use terms such as “nurse,” “nursing,” “healthcare,” “health,” or “medical.” A legal entity with a prohibited term may need a compliant trade-name certificate from its municipality. Legal entities must register with the Connecticut Secretary of the State before applying to DCP.

Yes. The agency must maintain a surety bond or insurance policy of at least $10,000 that includes coverage for theft by an employee from a person receiving homemaker or companion services. The statutory minimum does not replace other insurance the business may need.

Before hiring a prospective worker, the agency must complete the comprehensive background check required by Connecticut law. The process includes review of application materials, an interview, identity and Social Security number verification, verification of any required professional license, sex-offender registry searches, national and multijurisdiction criminal-record searches through a qualified screening company, and additional out-of-state review when applicable. Required records and the employee certification must be retained for inspection.

Yes. The agency must provide a written contract or service plan signed by the agency and consumer or authorized representative. It must identify anticipated services, term, cost, employment relationship, privacy safeguards, worker category and duties, gift and gratuity policy, complaint process, and other required disclosures. Current law also requires disclosure of the assigned worker's legal name before the worker enters the home.

The agency must provide its address and telephone number, make an authorized representative available to discuss services, and maintain substantive client notes. Records should document observations, problems, complaints, action plans, telephone contacts, supervisory home visits, and investigation findings.

Yes. An agency acting as a registry must provide the consumer the statutory written notice concerning the worker relationship and responsibilities. Connecticut law generally requires the notice within four days of supplying, referring, or placing the worker and before services begin, subject to the prescribed emergency-waiver process.

DCP states that a Department of Public Health-licensed Home Health Care Agency or Home Health Aide Agency may be required to provide non-medical homemaker-companion services through a separate entity registered with DCP. The proposed ownership and service structure should be confirmed with both agencies before operations begin.

Applicants should expect entity and trade-name records, ownership and responsible-party information, the DCP application, bond or insurance evidence, employee application and background-check materials, client contracts and service plans, privacy and complaint procedures, personnel and operational policies, supervisory documentation, and records needed for inspection or audit.

• Connecticut-specific policy, personnel, admission, service-plan, and operational documents.
• Preparation of the Connecticut Homemaker-Companion Agency registration application for your review and submission.
• Logo creation, a custom WordPress website, one year of hosting, and one year of domain registration.
• Design and printing of 500 tri-fold brochures and 500 business cards.
• Member-area access, future document updates, and ongoing startup guidance.

No. DCP fees, Secretary of the State fees, municipal trade-name or zoning costs, bond or insurance premiums, background checks, payroll, rent, software, and other government or third-party expenses are separate unless expressly included in writing.

Home Health Forms provides customized documents, guidance, and application-preparation assistance. The Connecticut Department of Consumer Protection makes registration and enforcement decisions. The applicant remains responsible for accurate information, compliant ownership and operations, qualified personnel, required fees, regulator responses, and ongoing compliance. Home Health Foms provides guidance and documents that meet regulatory requirements to ensure your success.

Customized policy manuals, forms, and related digital documents are generally emailed within five business days after all information needed for customization is received. Website development, printing, shipping, and other package components may have separate timelines.

Eligibility depends on work completed, customized materials produced, digital products delivered, third-party expenses paid, printing ordered, and other services already performed.