Indiana Personal Services Agency Complete Startup Package

This package is designed for a Indiana Personal Services Agency license under IC 16-27-4 for an agency providing attendant care, homemaker, and companion services.

It is an agency licensed by IDOH to provide attendant care; homemaker services such as housekeeping, shopping, laundry, and meal preparation; and companion services in the client’s residence.

This startup package focuses on non-medical personal care, including assistance with activities of daily living and related instrumental activities of daily living.

The Indiana Department of Health (IDOH), Division of Home and Community-Based Care, licenses Personal Services Agencies under IC 16-27-4.

As of May 1, 2026, IDOH uses its Gateway, accessed through Access Indiana, for initial Personal Services Agency applications, required document uploads, attestations, and payments.

The Gateway displays the applicable payment amount and license effective date. Licenses renew annually; verify current fees and instructions in Gateway before submission.

Exact requirements depend on the applicant's ownership, personnel, services, location, and application details. Indiana requirements generally include items such as:

• Agency details, including required hours of operation.
• Ownership, manager, and location information.
• Required documents and Indiana-specific policies identified by the application.
• Applicable criminal-history and personnel-screening documentation.
• Attestation and payment through IDOH Gateway.

Home Health Forms will provide guidance and support to accomplish these requirements.

The Gateway application requires location information and supports adding additional locations. The office must support administration and secure records.

A proposed home-based office must still satisfy IDOH operational and recordkeeping requirements plus local zoning, business-license, lease or homeowners-association, privacy, accessibility, and safety rules.

An Indiana personal services agency may provide services that help a client remain safely at home. These may include:

• Attendant care and assistance with activities of daily living.
• Housekeeping, shopping, laundry, meal planning and preparation, and cleaning.
• Companionship, fellowship, transportation, letter writing, mail reading, and escort services.
• Other personal services within the lawful Indiana scope and the client service plan.

Personnel must be screened, trained, competent, and supervised for assigned duties. Skilled nursing and therapeutic services require appropriate Home Health Agency authority and licensed professional personnel.

The Indiana Personal Services Agency Complete Startup Package may include:

• A professionally designed company logo.
• A customized WordPress business website.
• One year of website hosting.
• One year of domain registration.
• 500 customized business cards.
• 500 customized tri-fold brochures.
• Indiana-specific policies and procedures aligned to IC 16-27-4 and the current IDOH application.
• Human-resources and personnel documents.
• New-client admission documents.
• Operational and administrative forms.
• Preparation assistance for the Indiana personal services license application.
• Access to the Home Health Forms members' area.
• Customization of documents to the purchaser's agency.
• Ongoing guidance and applicable document updates.

Home Health Forms provides startup guidance, customized documents, and application-preparation assistance. IDOH makes all licensing decisions.

The applicant remains responsible for providing complete and truthful information, satisfying ownership, financial, insurance, personnel, office, background-check, supervision, and operational requirements, paying government fees, responding to state requests, maintaining regulatory compliance. Home Health Foms provides guidance and documents that meet regulatory requirements to ensure your success.

Customized policy manuals, forms, and related digital documents are generally emailed within five business days after Home Health Forms receives all company information needed to complete the customization.

logo creation, website development, domain registration, printing, shipping, and other package components may have separate production timelines.

Cancellation and refund eligibility depends on the work already completed, customized materials produced, digital products delivered, third-party expenses paid, printing ordered, and other services already performed.