Kentucky Personal Services Agency Complete Startup Package

Yes. A person or entity must obtain certification from the Kentucky Office of Inspector General before operating, maintaining, or advertising a Personal Services Agency. The agency may not provide personal services before certification is issued.

It is a business that directly provides or arranges nonmedical personal services through employees, agents, contractors, or certain compensated referrals. Services may include personal care, homemaking, companionship, household tasks, and assistance with self-administered medication within the limits of Kentucky law and the client's service plan.

The package supports a Kentucky PSA preparing to provide nonmedical personal care, homemaking, companionship, and other personal services permitted by KRS 216.710 and 906 KAR 1:180. The agency must keep tasks within the PSA scope and each client's written service agreement and service plan.

No. A PSA provides nonmedical personal services under OIG certification. A Home Health Agency provides prescribed skilled and health-related services under a separate Kentucky license and, when applicable, Medicare certification. Skilled HHA startup is covered by the Kentucky Home Health Agency Startup Package.

The applicant submits OIG's Application for Certification to Operate a Personal Services Agency, the current application fee, ownership and good-standing information, manager documentation, policies, training and competency materials, and personnel-screening information identified in the application and checklist.

The agency should be ready to document ownership, manager and alternate-manager responsibilities, personnel qualifications, training and competency, client rights, written service agreements, personal service plans, scheduling and service records, complaints and incidents, emergency practices, background screening, quality management, billing, payroll, record retention, and confidentiality.

Yes. Kentucky requires criminal-background checks before employing direct-service staff and prohibits specified convictions. Current OIG materials also identify abuse-registry and caregiver-misconduct checks, substance-abuse testing, tuberculosis screening, and other personnel documentation. Eligible providers may use the KARES fingerprint-supported screening system.

The PSA must document employee competency for assigned personal-care services and required training. OIG's checklist identifies abuse and neglect reporting, facilitating self-administration of medication, communication tailored to client needs, and dementia-specific training when staff serve clients with symptoms of Alzheimer's disease or another dementia.

No. PSA certification does not authorize the business to operate as a Home Health Agency, private-duty nursing agency, or another licensed health service. Staff may only assist with medication and other tasks within the PSA's nonmedical scope and applicable professional-practice laws.

The PSA applies for annual recertification through OIG. Current regulation requires the completed application, supporting personnel documentation, and recertification fee at least sixty days before the certificate expires. Applicants should confirm the current form, fee, and filing instructions.

No. PSA certification does not itself enroll the agency in Kentucky Medicaid or authorize a waiver service. Medicaid payment requires the correct provider type, separate enrollment and certification or licensure, participant eligibility, service authorization, qualified staff, documentation, EVV when applicable, and clean claims.

• Logo creation and a customized WordPress website.
• One year of website hosting and domain registration.
• 500 business cards and 500 tri-fold brochures.
• Kentucky PSA-aligned policies, human-resources documents, client-service agreements, personal service plans, and operational forms.
• OIG PSA application, checklist, and supporting-document preparation identified in the selected package.
• Members' area access, customization, ongoing guidance, and applicable updates.

No. Entity filings, OIG fees, Medicaid or MCO enrollment expenses, background checks, fingerprinting, drug testing, tuberculosis screening, insurance, rent, utilities, personnel and payroll costs, training, EVV, software, mailing, and other government or third-party expenses are separate unless expressly included in writing.

Home Health Forms provides customized documents, startup guidance, and application-preparation assistance. Kentucky OIG, Kentucky Medicaid, waiver programs, managed-care organizations, and payers make their own decisions. The applicant remains responsible for accurate information, qualified personnel, checks, training, agreements, operational readiness, service delivery, billing, and ongoing compliance. Home Health Foms provides guidance and documents that meet regulatory requirements to ensure your success.

Customized policy manuals, forms, and related digital documents are generally emailed within five business days after all information needed for customization is received. Website development, printing, shipping, and other package components may have separate timelines.

Eligibility depends on work completed, customized materials produced, digital products delivered, third-party expenses paid, printing ordered, and other services already performed.