Home Health Forms · Customer help

Frequently asked questions

Ordering, customization, delivery, and support.
Find answers about working with Home Health Forms.

Before you order

What does Home Health Forms offer?

We offer document packages, individual forms, document customization, and consulting services. You can explore our services and package options or contact us for help with your purchase.

Do you offer consulting services?

Yes. Visit our Consulting page to see the services we offer. Contact us to discuss the assistance you need and what is included before you order.

Can I see samples before ordering?

Yes. Sample links are available in the document sections of our website. You can also visit our Gallery for product videos and a closer look at our document packages.

How do I place an order?

Review the contents and delivery options on the pricing page for the package you want, then follow its purchase link. If you need help choosing an option or have a question about an existing order, contact our team.

What payment methods can I use?

Use the payment options shown on your purchase page. We also accept checks and money orders; mailing details are listed on the purchase pages. Contact us if you need help with payment arrangements.

Customization

Is company customization included?

Company customization is included at no additional charge with our customized document packages. Do It Yourself packages are intended for you to customize. Check the description of the package you select to confirm what is included.

What information do you need to customize my documents?

We use your company details and the questionnaire for your selected package. This may include your company name, address, contact information, hours, and logo. Use the questionnaire linked from your current pricing or purchase page, and send it to info@HomeHealthForms.com.

Delivery & documents

Are documents available digitally and in print?

Do It Yourself packages are delivered by email. Other document packages offer digital and printed purchase options. Printed documents are organized in three-ring binders. Review your selected package to confirm the delivery option you are purchasing.

When will I receive my customized documents?

A link to download your documents is emailed within five business days after we receive all information needed for customization. If you purchased a printed version, the hard copy is shipped after you review the documents. Other services and package components may have separate timelines.

Can I review the documents before the printed copy ships?

Yes. For printed orders, we send the digital documents for your review before shipping the hard copy. Contact us with any questions about your company information during that review.

How are printed documents shipped?

Printed documents are shipped by UPS. Orders sent to a P.O. Box use Priority Mail. Shipping is included in the purchase price.

What file formats will I receive?

Most documents are provided in Microsoft Word format, with some in Microsoft Excel format. Use compatible software to open and edit the files, and check the formatting before printing.

Can I edit the documents?

Yes. Save the Word or Excel documents to your computer, make the changes you need for your business, and save your updated copies.

Can I print copies for my business?

Yes. You can print copies for use within your own business. Check the print preview and page margins before printing. Purchased documents may not be resold or redistributed.

Support & updates

Do you provide document updates?

Yes. Document updates are provided free of charge through the Members Area.

Is support available after my purchase?

Yes. Support for our documents is ongoing, with no end date. We welcome questions before and after your purchase. Call 1-877-967-5493 or email info@HomeHealthForms.com.

How do I access the Members Area?

Open our Members Area page and follow the login link. If you need help with access following your purchase, contact us with your company name and order information.

What should I do if I have not received an email?

Check your spam or junk folder and confirm that you provided the correct email address. If you still cannot find the email, contact us and tell us whether you are waiting for a requested summary, order information, or your document delivery.

Where can I read your satisfaction guarantee?

Read our Satisfaction Guarantee for the published terms. Contact us to discuss questions about your specific order, including cancellation or refund requests.

Still have a question? Call 1-877-967-5493 or email our team.